Contenders Discipleship Initiative

Contending for the faith

Technical Requirements For CDI Course Materials

Tecnical requirements

A basic level of computer proficiency is required for successful completion of an online course. A small amount of equipment and software is also required. Students should be comfortable working with computer software programs such as an Internet browser and e-mail. To view these courses online you must have a personal computer (Mac or Windows), the latest version of an Internet browser and a broadband internet connection (DSL, cable, other).

Load time may vary depending upon the speed of your Internet service. You will need the latest versions of an Internet Browser and a copy of Adobe Acrobat Reader to access the instructional guides.

A complete list of technical requirements is below:

Operating System for Computers:
Windows 10. Please note that Microsoft has ended support for Windows XP and the use of the XP operating system is not recommended.
Mac X

Internet Connection:
Broadband (high-speed) Internet Connection

Browser such as Internet Explorer (latest version), or Google Chrome (latest version), or Safari (latest version), or FireFox (latest version)
Adobe Acrobat Reader (latest version)
E-mail program
Virus protection software
Word processing (pastors)
Excel (pastors)
PowerPoint (pastors)

Additional Hardware:
Audio to listen to videos

People have had mixed results viewing some websites and videos with the Kindle Fire. That specific device is not recommended.

Video Troubleshooting

This checklist below includes troubleshooting tips to help identify video playback issues.

Check your browser
If you are experiencing playback issues, and if you have more than one browser on your device, first try playing the video in a different browser.

Refresh your browser window. On many browsers, you can press the F5 key or Command+R keys on your keyboard to reload the current page.

Close all other tabs and windows in your browser.

Always clean your cache (these are files the Internet deposits on your computer).
For help cleaning your cache read the help files for your specific browser.

For the best video viewing experience, always upgrade to the most recent version of your browser.

Find out if your browser is up-to-date
1. Go to and you'll see what browser you are currently using.

2. If you see "This is the most current version," your browser is already updated.

3. If you see "There is a newer version," click the Update Your Browser button and download the newest version of your browser. This requires a browser install, which may require a restart of your device.

Fast Internet Connection Required to View Course Videos

Most cable and DSL connections should be more than adequate to watch CDI training videos.

However, if you feel that the videos are slow to load, turn off any background applications that could be using up bandwidth. Also if you have multiple sessions open within your browser, close them.

What is buffering?

Buffering is a way of preloading the videos you are viewing so that delays caused by your Internet connection don't cause the video to appear choppy.

When you play a video, a light gray bar will appear near the bottom of the video, showing you how much of your video has been buffered.

Your playback should be smooth as long as you're viewing your video within the light gray buffer region.

If you're experiencing choppy playback, pause the video, allow the video to buffer for a few moments, then try playing your video again.

Check your Internet speed and click BEGIN TEST.

Make sure your Internet usage isn't at full capacity -- for example, someone at your location is not downloading a large file while you're trying to watch the course.

Check your computer for viruses, spyware or ensure that your hard drive is not full.

You can try moving your router to a new location to improve signal strength.

Your router should be elevated off the floor (for example on a bookshelf or desk) and placed in a central location.

Move any cordless phones, microwave ovens, or other wireless devices away from your router. These devices often cause wireless interference.

troubleshooting tips for watching videos